The same question, answered forty times a week.
A chatbot grounded in your actual documentation, pricing, and policies — not a generic script. It answers the questions that repeat every day, in the visitor's own language, and hands off cleanly when a question needs a human.
Common triggers we get called in for
- The same handful of questions (pricing, availability, how something works) fill up the inbox every week.
- Support replies are slow because someone has to look up the answer in a document first.
- Website visitors leave without an answer outside business hours.
- You want a bilingual front line without hiring for it.
Where every answer comes from
Scroll the diagram sideways to follow the full flow.
The chat widget in the corner of this page runs exactly this flow — you can test the escalation behaviour on it yourself.
What this looks like in practice
Grounded website assistant
This site's own chat widget is a live example of the pattern: it's given the real pricing, method, and positioning as context, told explicitly what it doesn't know, and instructed to steer toward a discovery call rather than guess. The same approach — a system prompt grounded in your actual docs and pricing, with clear guardrails on what it can and can't answer — carries over directly to a client's site or internal tools.
Curious what this would look like for you?
Try the chat widget on this site, or book a call to talk through your specific use case.
Book a free discovery call