The phone rings while everyone's on a job.
An AI voice agent that answers the phone, understands what the caller needs, and either resolves it directly (booking, status check, FAQ) or routes the call to the right person with the context already captured.
One difference from our other builds: voice runs on ongoing speech-recognition, telephony and voice-synthesis infrastructure. That puts voice projects outside the standard sprint and care-plan prices — they're scoped and quoted individually, with the monthly running cost in writing before anything starts.
Common triggers we get called in for
- Calls go unanswered during peak hours or after close, and business is lost to whoever picks up.
- Staff spend a large share of the day on calls that are really just booking, rescheduling, or status checks.
- Callers need to be routed to the right department but the routing itself eats time.
- You need phone coverage in more than one language without hiring separately for each.
What happens between the ring and the answer
Scroll the diagram sideways to follow the full flow.
Whether the agent can check real availability depends on what your dispatch or booking system exposes — that is the first thing we look at on the discovery call.
What this looks like in practice
Booking & routing line
A typical scope: the voice agent answers the main line, confirms who's calling and what they need, checks availability against the calendar or dispatch system for straightforward bookings, and transfers anything more complex to a human with a short summary already logged — so nobody has to re-ask what the caller just explained.
Want to see if your call volume fits this?
We'll look at your call patterns on the discovery call before recommending anything.
Book a free discovery call